Privacy Policy

1. Introduction

IQ Air Conditioners ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.iqairconditioners.co.za), purchase our HVAC and climate control products, or interact with our services.

By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, register a product, contact our support team, or fill out forms on our website. This information may include:

• Contact Details: Full name, email address, telephone/cellphone number, and physical or delivery address.
• Business Information: Company name, registration details, and professional affiliation (where applicable for commercial or industrial clients).
• Service & Product Preferences: Specific HVAC product inquiries (e.g., midwall splits, commercial cassettes, heat pumps, air treatment systems), unit sizes (BTUs), and location details (province/site address) required for quotations or installations.
• Technical Communications: Records of correspondence when you reach out via info@iqairconditioners.co.za or telephone support.

3. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including:

• Fulfilling Orders & Requests: Processing product quotes, coordinating deliveries, managing installations, and fulfilling warranty or maintenance requests.
• Customer Support: Responding to inquiries, troubleshooting technical issues, and providing expert sales and technical support.
• Website & Service Improvement: Analyzing website usage, optimizing our online room and pool calculators, and improving our product offerings.
• Marketing & Communications: Sending promotional updates, special offers, and new product announcements (you may opt out of marketing communications at any time).
• Legal & Regulatory Compliance: Complying with applicable South African laws, financial record-keeping, and regulatory obligations.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Authorized Service Providers: Trusted third-party logistics, delivery partners, and installation technicians who assist us in operating our business and fulfilling your orders, under strict confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of IQ Air Conditioners, our staff, or our customers.

5. Security of Your Information

We implement appropriate technical, physical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

6. Your Rights (POPIA Compliance)

As a data subject under South African law, you have the right to:

• Access: Request confirmation of what personal information we hold about you.
• Correction: Request the correction or updating of inaccurate, irrelevant, or outdated personal information.
• Deletion: Request the deletion or destruction of personal information under certain circumstances.
• Opt-Out: Object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: